TERMS, CONDITIONS & POLICIES

At Vertical Grind, our goal is to get your high-performance fuel and gear to your door as efficiently as possible so you can get back out to the trailhead, the coast, or your daily grind. To keep things running smoothly, here is how we handle the logistics.

Return policy

We stand behind our heritage-grade roasting and our apparel. If something isn't right, here is how we handle it

COFFEE AND TEAS

Because coffee is a perishable consumable, we roast for peak freshness and cannot accept returns on roasted coffee beans or ground coffee once they have shipped. However, if your bag of coffee or tea arrives damaged, compromised, or we made a mistake with your order, please reach out via our Contact page. We will gladly make it right so you don’t start your day running on empty.

Note: If you purchased your coffee via our Amazon storefront, your order is subject to Amazon's standard return and refund policies

MERCHANDISE

If your new Grind Trucker Hat, Urban Hoodie, or tee doesn't quite fit, you have 30 days from the delivery date to send it back.

Items must be unworn, unwashed, and in their original condition.

Customers are responsible for return shipping costs

Once we receive and inspect the gear, we will promptly issue a refund to your original payment method.

Privacy policy

We respect your privacy as much as we respect the craft. We collect your information for one primary reason: to process your orders and keep you fueled.

What We Collect

When you visit VerticalGrind.com, we gather basic details to make your experience better. This includes your email, phone number (if you opt-in for SMS), shipping address, and your brew preferences.

How We Use Your Information

We use this data to fulfill your orders, send you updates on new gear drops, and ensure you are getting the right coffee for your setup. We do not sell your personal data. We only share it with our essential, trusted partners to successfully deliver your order.

Cookies

We use cookies to keep the website running at full tilt and to ensure your cart stays saved while you browse. You can disable them in your browser settings, but please note that some features of the site may not function as smoothly.

Terms and Conditions

By using our site and purchasing our products, you agree to these basic terms.

Our Content

All the content on this site—from our topographical designs to our photography and text—is owned by Vertical Grind. Please respect the craft and do not use or reproduce our assets without permission.

Purchases

By placing an order for a coffee, subscription or merchandise, you agree to pay the listed price. Orders will be processed and shipped once payment is successfully secured.

Liability

We roast coffee to wake up your senses and provide gear for an active life. However, Vertical Grind is not responsible for any injuries or accidents that occur while you are out exploring. You assume all risks associated with your own adventures—so drop in, charge hard, but stay safe out there.

Modifications

We may update or modify these policies from time to time to reflect changes in our business or the law. We recommend checking back occasionally to stay informed.

Need Help?

Reach out to our crew on the Contact page, and we’ll get you dialed in.